How to Lodge a Complaint
Please include your name, contact details, and a clear description of your issue.
Our Complaint Handling Process
- Acknowledgement: We will acknowledge your complaint as soon as possible..
- Assessment: Our team will assess and investigate your concern. You will receive updates within 7 to 10 business days.
- Resolution: We aim to resolve all complaints within 21 business days. You will be notified of the outcome and any actions taken.
- Response: You will receive a clear explanation of the resolution and any remedies offered. We also take steps to prevent similar issues in the future.
If You’re Not Satisfied
If you are not satisfied with the outcome, you may escalate your complaint to the relevant consumer protection authority:
- Western Australia (WA):
- Consumer Protection – Department of Mines, Industry Regulation and Safety
- Phone: 1300 304 054
- Email: consumer@dmirs.wa.gov.au
- Postal: Locked Bag 100, EAST PERTH WA 6892
New Energy Tech Consumer Code (NETCC) Contact Details: